FAQ

Frequently Questions

No. The API delivered trade signals are efficiently executed according to the client’s pre-set trade parameters, in their own broker and/or exchange account that they control including any and all withdrawal activity.

There is a $24.95 flat monthly access fee, which covers the trading software, servers, and the 24/5 support necessary to both set up and engage with the platform.

Yes, the client solely controls their own trading account, including all withdrawals.

Yes, in fact we encourage it. Product diversification and intelligent allocation are strong benefits of the Mobile Wealth platform, and we encourage clients to take full advantage of this.

An ECN broker is a financial intermediary that uses electronic communications networks (ECNs) to give clients direct access to other participants in equity and currency markets.

Risk management, which is primarily a function of what percent is risked per trade vs. the overall trade win ratio, is of paramount importance in the long term success or failure of any system. As there is risk in any financial vehicle, we integrate what we feel to be solid risk management protocols into all of our trade strategies, with the goal of minimizing client account drawdowns to acceptable levels.

Yes. As trading is generally speculative in nature, there is risk engaging with any financial platform. Further, a broad range of technology is relied upon, which can occasionally have issues or go offline for a period of time. Brokers and exchanges can sometimes experience what is called ‘slippage’ in fast moving markets, which can affect overall performance results. To mitigate this as much as possible, we employ intelligent architectural design and conscientious risk management strategies, such as how much is risked on any given trade, to protect client trading capital as much as possible. Please see the expanded disclaimer on this site, to understand further (disclaimer link).

The individual brokers and exchanges that we work with often have their own procedures, protocols and timelines for client withdrawals. In general, withdrawals are processed in as little as 1 day, or sometimes up to three days. Please consult the specific withdrawal procedures of the broker or exchange you are with, to understand these timelines more fully.

Support is handled 24 hours a day, 5 days a week, (5pm EST Sunday, to 5pm EST Friday) through our trusted and well trained support partners, and an email response is usually provided in an hour or less. Support includes account set up, troubleshooting connectivity issues, and questions such as why a particular broker or exchange wasn’t able to fill a specific trade etc.

Arbitrage is the simultaneous purchase and sale of the same or similar asset in different markets in order to profit from small differences in the asset’s listed price. It exploits short-lived variations in the price of identical or similar financial instruments in different markets and on differing brokers or exchanges.

Yes….the client ultimately has full control of all trading activity, and may close out individual or all of the trades at any time.

It is a fairly straightforward process that generally takes about 15 minutes. If additional help is needed, dedicated and responsive 24/5 customer email support is always ready and able to assist.

Once set up, simply monitor the ongoing results to see if you are satisfied with the platform’s progression. If you prefer to end or close out a trade, and/or adjust the account’s risk settings etc, you are able to do so at any time.

We choose to work with specific brokers and exchanges that are particularly adapted to the type of markets and strategies that we use, and we feel will produce the best results for our clients.These are listed in the account set up section, and are primarily based on their access to the market’s main liquidity providers, execution speeds and spreads. We will continue to add quality brokers and exchanges to the platform, based on a multitude of factors that will assist in our client’s overall results.

At times, yes. No broker or exchange is perfect all of the time. But we do our best to choose the right broker and exchange partners to produce the best results, and to mitigate adverse slippage or execution issues as much as possible.

It is helpful for clients to understand that trading is a marathon, and not an isolated or individual race. There may be losing days, weeks, or even months over the course of a year. Sometimes the client experiences success at the outset of trading, other times it can take a bit longer to see the desired results. No trading system achieves only wins. Losses are a part of the trading experience as well. Managing these expectations are key in giving the trades a fair chance to work over time.

Yes. On most if not all of our trade products, clients can transparently see the trades that are taken in their accounts, though sometimes a slight delay may be employed to protect the proprietary nature of the trades.

All countries, with the exception of USA and Canadian citizens.

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